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TelluCare
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TelluCare is a comprehensive platform that brings together all welfare technology in one common ecosystem.
Key products in the solution
TelluVisit
Advanced technology for user-friendly digital meetings and services.
TelluVision
World-leading solutions for digital supervision and security for home residents.
TelluResponse
A fully integrated system for alarm and response centres, seamlessly integrated with mobile solutions.
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Tellu HERO 4

ENDLESS CONNECTIONS.
FULL CONTROL.

TelluResponse is a response center module that brings together all sensors, data, alerts, monitoring and support functions for end users. It enables the support organization to respond quickly, efficiently and purposefully when the alarm goes off. Often sooner.

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Learn more about the solution

TelluResponse is a module in the TelluCare system that covers all forms of alarm management, individually tailored supervision for each user and follow-up routines, both before, during and after an alarm situation.

The solution is designed to be connected to all forms of response equipment, from fall alarms and mobility sensors to video and surveillance technologies and fire and hazard alarms. In cases where TelluResponse is used together with TelluVisit and TelluVision, the module functions in many ways as a hub in the entire TelluCare platform, linking everything together.

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TelluResponse is developed in Norway in collaboration with Norwegian municipalities and healthcare workers, and can easily be adapted to third-party equipment, local conditions and requirement specifications. Security is high; all servers are located on Norwegian soil, and continuous development is carried out by Tellu's own specialists.

TelluResponse offers one unified workspace for all technologies, situations, roles and response actions. It's staffed by people, supported by technology and invaluable to both healthcare workers in the field and the people on the ground.

And it does it like no other.

UNIFIED, SECURE AND READY FOR ACTION

Thanks to continuous development and close collaboration with both municipalities and technology partners, TelluResponse offers an unparalleled open opportunity for connecting equipment, services and routines.

Overview of ALL equipment in one place

Overview of all sensors connected to users

Support for all types of alarms, scenarios and handling routines

Detailed role assignment for maximum flexibility in alarm handling per device

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Ongoing,flexible adaptations to changing user needs

Staffed 24/7, 365 days a year

Real people who speak fluent Norwegian and English

Safety procedures that are 100% compliant with both legislation and national recommendations

How TelluResponse works

TelluResponse is designed to make any alarm, emergency response or follow-up routine as seamless, efficient and by-the-book as possible.A typical alarm situation handled by TelluResponse will proceed as follows:

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ALARM IS TRIGGERED

The response center automatically receives all relevant information about the alarm trigger: name, address, alarm history, medical information, special needs, message from relatives and more.

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PRIORITIZATION

Alarms can be prioritized or routed to operators with special expertise. The operator talks to the user to clarify the situation. If the case cannot be concluded over the phone, the home care service, ambulance service or relatives are notified.

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LOGGING

After the call, the event is summarized in a journal note that is automatically transferred to the Electronic Patient Record (EPR). Secure notes are also available to relevant healthcare professionals who follow up with the user afterwards.

Why is TelluResponse a good idea?

Empowerment and relief

TelluResponse aims to take the pressure off. Providing more time for the most important tasks, contributing to a less stressful workday for hard-working healthcare professionals and a peace of mind for users that help, support and a conversation with a real person is always available.

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Offloading of municipal home services

More quality time for individual residents

Significant reduction in unnecessary call-outs

Less driving, less time, more sustainability

Compatible with almost all technical equipment on the market

A welcome filter between busy healthcare workers and concerned residents

Low threshold for higher security

It's easy to think that it takes a lot of resources to establish a response center for people living at home. This is often true. But not TelluResponse.

The TelluResponse module is designed to be as resource-efficient, streamlined and low-threshold as possible, for the municipality, healthcare workers and residents.

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We provide training for healthcare professionals, administrators and other users

We conduct workshops to assess needs and functionality

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Support for all types of alarms, scenarios and handling routines

Detailed role assignment for maximum flexibility in alarm handling per device

Ongoing,flexible adaptations to changing user needs

Staffed 24/7, 365 days a year

Tellu creates results in Ålesund Municipality

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In Ålesund municipality, the implementation of welfare technology has contributed to increased safety for users and a more efficient working day for their healthcare professionals.

"It has given us a better overview and significantly reduced working hours"

Anders Weltzin Opdahl
Advisor - Welfare Technology - Ålesund Municipality

Contact us about TelluResponse

Do you want to know more about how TelluResponse can become the heart of your welfare technology initiative? We're here to answer and help. Fill out the form and you will be contacted by the right person!

Frequently Asked Questions

Will TelluResponse require us to hire our own operators or transfer municipal employees to new roles? No, it is completely optional. TheTelluResponse modulecan be managed by external employees, either via Tellu or in collaboration with other municipalities, or by their own employees. The setup is adapted to the need.
Can alarms, equipment or sensors already deployed by our users be connected to TelluResponse?

Yes. In most cases, with very few exceptions , Tellu's APIswill allow signals and data from externalequipment tobe connected to TelluResponse for a comprehensive response solution. The secret is that TelluResponse is built on a very flexible Consent Management Platform (CMP).
What systems does TelluResponse have in place to ensure that operator training is satisfactory for our particular municipality? In addition to comprehensive training programs, TelluResponsehas the ability to connect to the HR directory to ensure a good onboarding of employees on the platform.
There is a lot of sensitive data that will go through this type of response solution. Is the data secured?

Data security is always at the forefront of all Tellus solutions. All software development takes place in Norway, and all our servers are also located in Norway. In addition, we follow allguidelines and rules for data security in connection with the link to EPR and other national systems.